Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 25 years of age or older.
Exceptions may be considered on a case-by-case basis with approval from Sterling Motor Group.

Is there a required interval between bookings?

Yes. A minimum 6-hour interval is required between bookings to allow for vehicle cleaning and inspection.

Do you offer any discounts or promotions?

Yes. We offer the following discounts:

10% off – 7-day rentals

15% off – 30-day rentals

Is a security deposit required?

Yes. A $250 refundable security deposit is required at the time of booking.

What is the shortest and longest rental duration allowed?

Minimum rental: 3 days

Maximum rental: No limit

Long-term rentals are welcome based on availability.

How are sales tax, coupons, and additional fees applied?

A 6% sales tax is applied to the rental total.
All charges, including applicable fees and add-ons, are calculated and collected at the time of booking.

How many miles are included with the rental?

Each rental includes 250 miles per day.
Additional mileage is charged at $0.35 per mile.

What are your standard business hours?

Our standard business hours are 9:00 AM – 7:00 PM.

What delivery locations do you offer, and what are the fees?

Delivery options are currently to be determined. Please contact Sterling Motor Group directly to confirm availability.

What are the allowed pick-up and return times?

Pick-up and return must occur within 60 minutes of the agreed scheduled time, unless otherwise approved in advance.

Is there a specific schedule for custom deliveries?

There is no fixed schedule. Custom delivery requests must be coordinated in advance and are handled on a case-by-case basis.

Do you allow pick-ups and returns outside business hours?

Yes. After-hours pick-ups and returns may be available with advance notice and approval.

Are there any important extra details renters should know?

Additional fees may include:

Young Driver Fee: $200 (requires approval from Sterling Motor Group)

Pre-Paid Fuel Option: $65

Refueling Fee: $15 + cost of fuel

Late Return Fee: $25 per day

Vehicle Retrieval Fee: $100

What are the charges for exceeding the included mileage?

Yes. Additional mileage is available if you exceed your included allowance:

Mileage Overage: $0.35 per mile

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking is strictly prohibited.
Any evidence of smoking will result in a $150 cleaning charge.

Are there any fees associated with EZ Pass or toll usage?

Yes. Renters are responsible for all toll charges incurred during the rental period.

All vehicles are equipped with an I-Pass device. Please notify Sterling Motor Group if you plan to use toll lanes. Toll charges may take 30–60 days to be received. Once invoiced, renters are expected to review and pay promptly.

Renters are also responsible for any tolls, parking violations, or tickets accrued during the rental period.

Is there a cleaning fee? Under what conditions is it charged?

Yes. Cleaning fees range from $50 to $250, depending on the condition of the vehicle upon return.

Cleaning fees may include:

Moderate Cleaning – $50
Includes mud, sand, moderate bug debris, minor odors, and small spills

Heavy Cleaning – $150
For moderate stains, heavy odors, and extensive debris

Severe Cleaning – $200
Steam cleaning or full detailing required

Pet Hair Removal – $150

Multiple Issues Cleaning – $250

There is no cleaning charge if the vehicle is returned with minimal dust and no debris.

We do our best to ensure every vehicle is professionally cleaned before each rental. Please return the vehicle in tidy condition to avoid additional cleaning charges.

Have a question for us?

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Why Choose Us!

Created specifically with drivers in mind, our service brings:

No long-term commitments

Flexible weekly & monthly rental plans

A friendly, real team ready to help

Compatibility with rideshare and delivery platforms

Stay mobile. Stay flexible. Drive with confidence.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

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